Q: Can delivery address be different from the billing address?A: Yes, that can be different. You can leave your shipping address when you place the order. We will ship the order to that address.
Q: How can I cancel an order?A: If you do not want the order, you must contact us within 12 hours after the payment completed. So that we can cancel it before shipped out.
Q: The order process was interrupted. What happens now?A: If your payment is completed but haven't received any confirmation from us by email, please contact us as soon as possible. (Please check your statement to confirm if the payment is completed.) If your order does not go through, you can go back to reorder. The previous orders will be invalid automatically.
Q: My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?A: Reasons for a rejection can be as following:
-Insufficient funds - it is necessary to recharge your account.
-Your card is on a "blacklist" -it is reported as being stolen, lost or blocked by the cardholder.
-Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and requested to activate this service. Of course, it also depends on the card type, because there are some banks which do not allow this kind of transaction. In this situation, you can try with another card again.
-The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You have to call support line of your bank with the phone numbers printed on the back of your credit/debit card.
Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.